Terms of Service

1. The parties

This agreement is between İverbex Eğitim Yazılım Ticaret Limited Şirketi, established in Türkiye, and the business opening the account. Afiets is a product of that company.

The service is for businesses. By opening an account you confirm that you are acting for a business and are authorised to represent it.

2. What the service includes

• An ordering site on your own subdomain, or on your own domain if you connect one.
• A management panel where you see orders in real time.
• Menu and product management, QR menu and table ordering.
• Sales reports and basic analytics.
• Technical support, setup, menu entry and standard integrations.

3. Fees, trial and renewal

• Nothing is charged to your card at signup. The first 30 days are free.
• When the trial ends the subscription begins on a monthly basis and is collected through Stripe.
• The applicable fee is the amount shown to you at checkout. Tax may be added depending on your country.
• The subscription renews automatically each month until you cancel it.
• If we change the fee, we give at least 30 days’ notice and the change only takes effect in the following period. If you do not accept it, you can cancel before that period begins.

4. Cancellation and refunds

You can cancel your subscription from the panel in one click, without giving a reason and without having to call anyone.

When you cancel, the service stays open until the end of the period you have paid for. It does not renew after that.

We do not give partial refunds for a period that has been paid for and is in use. If you cancel during the trial, nothing has been charged in the first place.

If there is a material service failure on our side that we do not resolve within a reasonable time, we refund the fee for the affected period or credit it against the next one.

5. Failed payments

If a payment fails we notify you and keep attempting collection across Stripe’s retry schedule. If payment still cannot be taken, we may suspend your account and your site. Data on a suspended account is retained for the periods set out in section 10.

6. We take no commission

We take no commission on orders received through your site. However many orders you take, what you pay is the flat monthly fee.

We are not a party to the payment relationship between you and your customers. Collecting the price, issuing refunds, and any dispute between you and your customer are your responsibility.

7. Your responsibilities

• The accuracy of the products, prices, contents and allergen information on your menu.
• Food safety, licensing, hygiene and compliance with all regulations applying to your business.
• Your consumer law obligations towards your own customers, and your tax obligations.
• The security of your account details and of any staff accounts. You are responsible for actions taken from your account.
• Ensuring the images and text you upload are yours or that you hold the rights to use them.
• Not offering unlawful goods or content.

8. Support and integrations

Technical support is included in the subscription fee and is not charged separately. Setup and entering your menu into the system are included too.

Standard integrations are included in the subscription fee. A standard integration is one we offer to every customer in the same form: online payment providers, mapping services, WhatsApp order notifications and the like. This set may grow over time; when it does, existing subscribers get the additions at no extra charge.

Integrations that require development specific to you are charged separately. These include till and POS systems, accounting software, courier company services, your own in-house systems and similar requests. For any such request we assess the work first and tell you the fee and an estimated timescale in writing; we do not start work or invoice you without your approval.

If we cannot meet a request, we will tell you so plainly. We make no commitment for integrations that are not technically feasible or that the third party does not permit access to. We do not commit to a specific delivery date unless it is separately agreed in writing.

9. Availability

We make reasonable efforts to keep the service running without interruption, but we do not guarantee uninterrupted availability. We try to announce planned maintenance in advance. We are not liable for the consequences of infrastructure, network or third party outages outside our control.

10. Data

Your menu, your orders and your customer records belong to you. You can request an export of them at any time.

For personal data about your customers, you are the controller and we are the processor. We process it only to provide the service and on your instructions. The details are in the Privacy Policy.

After your subscription ends your data is retained for 90 days, during which you can request an export. It is deleted after that.

11. Intellectual property

The platform software, design, themes and brand belong to İverbex Eğitim Yazılım Ticaret Limited Şirketi. Your subscription grants you the right to use them; it does not transfer ownership.

The content you upload is yours. So that we can provide the service, you grant us permission to host, process and display that content on your site. This permission is limited to providing the service and ends when your account closes.

12. Acceptable use

• You may not reverse engineer, copy or create derivative works from the software.
• You may not resell or lease the service to third parties without our written permission.
• You may not attempt anything that would harm the system, other users or the infrastructure.
• The integration API is subject to reasonable use limits. We may apply rate limiting in cases of excessive use.

13. Sanctions and country restrictions

The service is not offered in countries, regions or to persons covered by the sanctions and embargo rules that bind us or our payment provider. Restricted countries cannot be selected on the sign-up form.

By opening an account you confirm that you are not such a person and that you will not use the service on behalf of or for the benefit of one. If that turns out not to be the case, we close the account without notice.

14. Suspension and termination

You may cancel your subscription at any time.

We may suspend your account or terminate this agreement if these terms are breached, if payment is not made, or if the service is used unlawfully. Except for urgent or serious breaches, we give you a reasonable period to put things right before terminating.

15. Limitation of liability

To the maximum extent permitted by law, the service is provided "as is". We make no commitment that any particular revenue, order volume or outcome will be achieved.

Our liability is in all cases limited to the total subscription fees you paid us in the 12 months before the claim arose.

We are not liable for indirect or consequential loss such as lost profit, lost business or damage to reputation. These limits do not apply to liability arising from our wilful misconduct or gross negligence, or to any liability that cannot be limited by law.

16. Changes to these terms

We may update these terms. Material changes are notified to the email address on your account at least 30 days in advance. If you do not accept a change, you can cancel your subscription before it takes effect.

17. Governing law

This agreement is governed by the laws of the Republic of Türkiye, and the courts and enforcement offices of İstanbul have jurisdiction over disputes. Any rights you have under mandatory provisions of your own country’s law are unaffected.

18. Contact

İverbex Eğitim Yazılım Ticaret Limited Şirketi, Türkiye. Email: [email protected]. Phone: +90 548 856 41 83.